If EMSigner is not installed properly, you may receive message “Error in establishing connection with TRACES WebSocket Esigner. Please ensure that WebSigner Setup is installed and service is running on your machine and there are no proxies enabled on the browser while doing DSC activities” in TRACES website while performing DSC validation.
To solve this issue following steps may help: –
- Ensure that Java 8 (32bit) is installed in system.
- Remove all the previous versions of EMSigner in Add/Remove Programs setting of windows.
- Download latest EMSigner setup from TRACES website and install.
- Add an exception to EMSigner executable file in Windows Firewall.
- Add an exception to EMSigner executable file in Anti-virus Firewall.
- Remove previous version of DSC usb token utility and install the latest DSC usb-token drivers.